Citizens' Charter

Mission of Delhi Police

The objectiveof
Delhi Police is to
Uphold the law fairly and firmly;
To prevent crime; to pursue and bring to justice
Those who break the law;
To keep the peace in partnership with the community;
To protect, help and reassure the people;
And to be seen to do all this
With integrity, common sense and sound judgment.

We must be
Compassionate, courteous and patient,
Acting without fear, or favour or prejudice
To the rights of others,
We need to be
Professional, calm and restrained
In the face of violence
And apply only that force
Which is necessity to accomplish our lawful duty

We must strive
To reduce the fears of the public
And, so far as we can,
To reflect their priorities in the action we take.
We must respond to
Well-founded criticism with a willingness to change.



          The Delhi Police presents its Charter for the citizens of Delhi.  It would be of immense help to us if we are informed on the non-compliance of any of the terms of the Charter.


          Any person desirous of having an access to any office/Distt./Unit or any officer of the Distt./Unit, can do so directly or indirectly in a manner as mentioned below:-

  • Physical access                
  • Correspondence
  • Telephone
  • Inter-net and  e-mail
  • FAX

Any person can visit any Police Station/any Distt/Unit/Officer of the Delhi Police in person to submit his complaint, to know the outcome of his complaint/case or to have the desired information.

Reception Desk

          Reception Desk has been established in each Police Station to ensure prompt service to the complainants and others visiting Police Stations.  The reception officers have been briefed to be polite and courteous as and when the complainant and others come to lodge complaints, to ascertain the progress of previously submitted complaints or for any other purpose. 

Women Help–Desk

In every police station, a Women’s Help Desk with women police has been made operational round the clock.  A dedicated telephone line has been provided to the women help desk in all the 161 police stations.  At night, 2 members of the lady police staff are deployed at each police station.  Police Station wise list of these numbers have been made available on Delhi police website.

Availability of police officers for public hearing


Addl. Commissioners of Police/
Deputy Commissioners of Police

Daily on all working days.  



Daily on all working days.  






Once a month on Thana Diwas for hearing the public to sort out their grievances



Addl.DCsP/SDPOs/SHOs/ Addl.SHOs

Once a month with RWAs/MTAs.



Twice a month with RWAs, MWAs, Women NGO, Civil Defence etc. to review effectiveness of measures, to improve safety of women.

A list of the telephone numbers and e-mail IDs of the Special Commissioners of Police, Joint Commissioners of Police, Ranges, Addl. Commissioners of Police/Deputy Commissioners of Police, Distts., Assistant Commissioners of Police, Sub-Divisions and Police Stations have been made available on the website of Delhi Police :  

Nodal Officer for interaction with NGOs and Women Organisations

Spl CP/Traffic has been designated as a Nodal Officer to interact with NGOs and women organizations.  He holds meeting with them on the last Friday of every month at 4.00 PM to take their feedback and suggestions on the programmes implemented for safety & security of women.  A women help-line is working under the supervision of Spl. CP/Traffic (Tel: 9818099008 & email : for receiving complaints regarding action on complaints of harassment of women, molestation, violence, misconduct by police officials, etc.

How to reach police through correspondence

          Any person can have access even to the officers at the senior most level by corresponding with them in writing directly.  Letters/complaints can also be put in the complaint/suggestion boxes placed at every Police Station and offices of ACsP Sub-Division and other senior officers.  Besides, these can also be given by hand and a receipt obtained for the same.  A Post Box No. 171 at GPO, New Delhi, has also been earmarked for the same purpose.

          Any person who cannot visit a Police Station in person and who is not in a position to write can have access to the police on telephone.  Everyone can contact the Central Police Control Room, which functions round the clock on Phone No.100, whenever in need of police assistance.  Telephone facilities are also available to Women on the Help Line No. 1091.  The Police Control Room, besides attending the distress calls also provides required information about the name, designation and Phone Numbers of the Police Officers.

Campus  Complaint Box

          Complaint boxes have been provided in universities & college campuses.  These boxes are opened by the concerned SHO and complaints so received, are being registered in Daily Diary of the Police Station for taking necessary action.


          You are welcome to contact us on the following websites/e-mail addresses:-


Commissioner of Police, Delhi    




Official Website of Delhi Police   




Traffic Police


Licensing Branch


Special Police Unit (Women & Children)






Crime Branch




ZIPNET (Missing Persons)


Stolen Vehicle Identification Service stolen.htm






Senior  Citizens 



Contact numbers and e-mail IDs of all senior offices including ranges and districts are available on the website of Delhi Police under the title “Contact us”.


          The following helplines have been started by Delhi Police:

Women in distress

1091 & 9818099008

Senior citizen


Information about crime


Missing Persons Helpline

23241210 & 1094

Traffic Helpline

25844444 & 1095



Special Cell (North Eastern Residents)




Contact number of night GOs in Delhi district night GOs (ACP) between       2300 hrs. To 0500 hrs.

Sl. No.
















New Delhi




















                   Delhi Night GO (for entire Delhi) 8750870099


     List of  Assistant  Public Information Officers, Public Information Officers and first appellate authorities of Delhi Police designated  under Right To Information Act-2005 are available on the website of Delhi Police under the title of “RTI Manual”.


          Delhi has been divided into 6 Ranges and further divided into 11 Police Districts for administrative and operational convenience.  Each Range is headed by an officer of the rank of Joint Commissioner of Police and the District is headed by an Addl. Commissioner of Police or Deputy Commissioner of Police.

          Each Police District is further divided into Sub-divisions and Police Stations. There are 52 Sub-Divisions and 161 territorial Police Stations. The overall supervision of the Police Stations/Police Posts in a District rests with Addl. Commissioner of Police or Deputy Commissioner of Police who is assisted by two Additional Deputy Commissioners of Police.  A Sub-Division of Distt. Police is headed by an officer of the rank of Assistant Commissioner of Police.  A Police Station is headed by Station House Officer [SHO] who is an officer of the rank of Inspector.  Prevention, investigation and detection of crimes and maintenance of peace & order are the important functions of the Police.  An organization chart of Delhi Police is available on its website under the title “About us”.


Recruitment Cell of Delhi Police is established in Police Hdqrs. headed by DCP/Establishment under the overall supervision of Jt.CP/Hdqrs. Direct recruitment for the following ranks  is made in Delhi Police:-

  1. Constable (Executive) male & female and some other posts of Constable of technical cadre.
  2. Head Constable (Ministerial) and some other technical posts of Head Constable.
  3. Assistant Sub-Inspector (Steno.) and some other technical posts of ASI like Finger Print, Shorthand Reporter etc.
  4. 50% posts of total vacancies of Sub-Inspector (Executive) Male/Female are also filled by the direct recruitment by Delhi Police.
  5. Inspector Technical i.e. Computer, Transport Engineer etc. are also filled by the direct recruitment by Delhi Police.

The direct recruitment is done by advertising the vacant posts in the Employment News and leading newspapers (Hindi & English) as well as in the regional newspapers of North-East and Southern States.  The notification of advertisement for the recruitment is also loaded on two Delhi Police websites  or  All the recruitments are conducted in a transparent manner.  Delhi Police has also received ISO 9001-2000 certification for conducting recruitment for the post of Constable (Exe.).
New plan of recruitment using TCS

The existing manual system of recruitment of Constable and Head Constable (Min.) in Delhi Police has been replaced with reliable and efficient computer based written test which will be conducted through online in collaboration with Tata Consultancy Services (TCS) at various Centers spread throughout the country. By this system candidates from all India can appear in the recruitment process of Delhi Police from far located places like residents of North- Eastern States and Southern States of India.

LICENSING         (Telephone No. 26262260, 26262273) (

          The Licensing Branch of Delhi Police is an ISO 9001:2008 certified organization, located at Police Station Defence Colony Complex, New Delhi.  The branch functions under the supervision of an Addl. Commissioner of Police and responsible for granting licenses/permissions for:-

  • Arms and Ammunition
  • Cinema and Video Game Parlor
  • Eating Houses
  • Hotels
  • Fire Crackers
  • Poisons
  • Sulphur
  • Swimming Pools
  • Amusement Activities – Performance Licenses
  • Registration of news papers and journals
  • Declaration of Printing Presses
  • Grant of NOC for fresh Petroleum Stations and storage
  • Auditoria
  • Discotheques

Initiatives for better Service Delivery

  • Licensing Unit is a fully computerized unitfunctioning with workstations connected to the Main Server through Local Area Network (LAN). The software application has been upgraded from VB6 to Dot Net with enhanced features. 
  • Licensing Unit maintains an extremely informative and useful website, with all forms / affidavits made available online. The website is periodically updated and various process have been lucidly explained and Acts, Rules and Regulations related to licensing procedures have been made available for information of citizens. 
  • Automated SMS Alerts to arms licensees regarding renewal of arms licence and other information has been started. It has been highly appreciated and has resulted in sharp decrease in late renewal cases.  
  • Issuance of Computerized Cash Receipts for all Licensees has also been started, which has further cut down the processing time for various services.  
  • Licensing Unit is working successfully as the nodal agency on behalf of Delhi Police for the task of verifying and assessing the suitability of Private Security Agencies.   
  • In order to ensure surveillance, CCTV Coverage has been extended to the entire premises with 4 new IP CCTV having recording facility of 30 days. 
  • Basic Weapon Handling Training to the fresh arms licensees is being given in order to ensure proper education of the licensees and safety of the arms licensee as well as basic handling and cleaning of the arms.
  • The (Right to Citizen to Time Bound Delivery Services) Act 2011. The applications of following categories are disposed of within a prescribed time    frame :-
    • Issue of Registration Certificate of Eating House                                       : 55 days
    • Issue of Licenses for Performance in Licensing Premises                      : 24 hrs.
    • Verification of publication of magazines, news papers & journals     : 60 days
    • Issue of licence to run Videogames Parlours                                                 : 55 days

          The Crime Branch is a specialized and referral unit.  Besides, detection and investigation of crime, it is a nodal unit for Inter-State Coordination and Interpol etc.  In addition to detection and investigation , Crime Branch maintains updated record of crimes and criminals through Crime Record Office.  The Public Relation Office, Finger Print Bureau, Crime Criminal Tracking Networking Systems (CCTNS), Research Cell, Crime Teams, Senior Citizen Cell, Bomb Disposal Squads, Missing Persons  Squad and Dog Squad are other units which work under the Crime Branch.  Crime Branch is the Nodal Agency for Missing Children and works in close coordination with Delhi Legal Services Authority (DLSA).  It also coordinates with legal agencies in the area of anti-human trafficking, inter-state cooperation, FICN, Narcotics, Bank Security, Wildlife crime etc.


          There is a Web based computer application ZIPNET for getting information regarding missing persons and Un-Identified Dead Bodies.  Information in this database can also be accessed by the public through Internet screen print.  A new module has been developed and added in the ZIPNET for viewing the progress of investigation in cases of missing persons. District Missing Persons Units (DMPU) have been created in all districts in order to monitor the progress of investigation of missing children cases

It has been made mandatory to register FIR when a child upto the age of 18 years is reported missing. Every case of missing is being supervised by the respective ACP Subdivision and SHO. Anti-human Trafficking Unit has been set up in each district for investigations of Human Trafficking cases. Addl. CsP/DCsP of the districts have been directed to monitoring all investigations relating to missing children between the ages 3 to 8 years. In case organized trafficking of children comes to notice, the Addl. CsP/DCsP of districts have been directed to report the same to Crime Branch.


          On line search facility of Stolen Vehicle Identification Service has been provided on the Home Page of Delhi Police Website, under the Icon “Stolen/Unclaimed Vehicle”.  The user can check the status of stolen/unclaimed vehicle of different parameters viz. “Regn. No. or Engine No. or Chassis No. by using websites mentioned below:-


A Web based database of accident cases has been created for the assistance of victims and Kith & Kin of victims of road accident cases to download all the required documents needed for filing claims in MACT Courts.  One accident Investigation Cell per range has also been created.  It is headed by an Inspector and investigates fatal accident cases and establishes coordination with MACT Courts. 


          Through the SMS No.“9811599901” the general public can make enquiries regarding stolen vehicles, unclaimed vehicles on the basis of either Registration Number, Engine Number or Chassis Number of the Vehicle, Passport verification status enquiry and Delhi Police Telephone Number enquiry can also be made from cell phones by using this Short Message Service.

The syntax of each service is as given below:-

Service Name

Message to be entered using cellular phone keypad

Stolen Vehicles Search

SV<Regn. No. or Engine No. or Chassis No.> e.g. SV DLS6403. If match is found, SMS Originator will receive a message in the following format:
Status, Registration Number, Chassis Number, Engine Number, Police Station,  FIR Number, Model, Make, Colour.

Unclaimed Vehicles Search

UN<Regn. No., Engine No. or Chassis No. >e.g. UN DL 1RB6543. If match is found, SMS Originator will receive a message in the following format:
Registration Number, Chassis Number, Engine Number, Police Station, FIR Number, Make, Model,  Colour.

Passport Verification Status

PV<File Number> e.g. PV A04684001. If match is found, SMS Originator will receive a message in the following format:
File Number, Status, Name, Father Name, Dispatch Number, Dispatch date.

Stolen Fire Arm Search

AR<Fire Arm Number> e.g. AR 93564. If match is found, SMS Originator will receive a message in the following format:
FIR Number, Police Station, Make, Model.

Telephone Number of Police Station

PS<Name of Police Station> e.g. PS Alipur.
If match is found, SMS Originator will receive a message in the following format:

Stolen/Missing Mobile Phones

MM<IMEI No.> e.g. MM 359362009266090.
If match is found, SMS Originator will receive a message in the following format:
Status, IMEI No., State, District, PS, FIR No. & FIR Date.

In case match is not found, SMS Originator will receive a message conveying “No information found” or “No data found” for the above cases.

Web & Mobile application for lodging lost report

Delhi Police has consistently been adopting new methodologies and technologies to enhance its service delivery capacity. Mobile and Web application for lodging “Lost Report” of article/document lost in Delhi has been made functional through Mobile phone with data connectivity, Computer with internet facility, without going to Police Station and  to instantly provide a digitally signed “LOST REPORT” on mobile and email for reissue of duplicate document/article.

This report can be lodged from anywhere in the world and a printable digitally signed report is instantaneously sent to the complainant through email.

FIR uploaded on Delhi Police website

From the year 2011 onward, a copy of the FIR has been uploaded on the website of Delhi Police In each case, with the exception of certain sensitive cases.  Citizens may download the same when required.  Now, it is complainants’ right to receive one copy of FIR free of cost from respective Police Station.  In addition, accused persons or their lawyer/relatives can seek copy by submitting an application in the respective Police Station.  Copy of application form available on the Delhi Police website title “Application for FIR copy”.

Know Your Police Station

A GIS application has been made available on the website in collaboration with M/s Microsoft named as “Know Your Police Station” which provides necessary details like jurisdiction of Police Station, contact details of the SHO including name, photograph alongwith provision of sending their suggestions/comments, if any  with a click of button, in a user friendly and interactive graphic mode.


In order to ensure effectiveness and efficient handling of complaint/matters relating to atrocities committed on SC/ST, a Protection Cell is functioning in the Crime Branch of Delhi Police.  ACP/HQ(C&R) under the close supervision of DCP & Addl. CP/Crime and Joint CP/Crime assists the Special CP/Crime in discharging the responsibilities of Scheduled Castes and Scheduled Tribes Protection Cell.


All personnel have been directed to be firm and impartial in dealing with all issues related to minority communities, especially religious minority and other regional groups who make up the social milieu of the entire city of Delhi.  Police personnel must not only the fair in their disposition but should also appear to be fair in the eyes of common citizenry.

TRAFFIC POLICE (25844444, 1095) (

The Traffic Police is responsible for traffic management, regulation, enforcement of traffic rules and regulations, and road safety education to road users.  The Traffic Unit of Delhi Police is functioning under the overall supervision of Special Commissioner of Police, Traffic, assisted by Addl. C.P/Traffic, Addl.CP/Traffic(HQ)  and seven Deputy Commissioners of Police as under:-


Designation of the Officer




DCP Traffic/Headquarters




DCP Traffic/Southern Range

J.B.Tito Marg, Sadiq Nagar



DCP Traffic/ Northern Range

P&L Complex



DCP Traffic/Central Range

Baba Kharak Singh Marg



DCP Traffic/Western Range

PP Rajouri Garden



DCP Traffic/Eastern Range

PS Shakarpur



DCP Traffic/VIP



Rights/facilities available to persons violating traffic rules/ regulations

a.Compounding the traffic offence at the spot and paying the prescribed compounding amount to the traffic police officer without going to court.  


b.    Go to court for a judicial verdict.

Documents one should always carry while driving on the road :
  • Driving License
  • Certificate of Registration
  • Certificate of Taxation (in case of commercial vehicle)
  • Certificate of Insurance
  • Permit and Fitness Certificates (in case of commercial vehicle)
  • Pollution under Control certificate
    • In case of non-availability of any/all such documents or attested copies thereof, the same can be sent by registered post within 15 days from the date of demand. 
    • Whenever, a police officer has any doubt over the authenticity of the documents produced by the owner/driver/conductor of the vehicle, he has the authority to seize such documents/vehicle, and wherever doubt arises that the driver of the vehicle, who is charged with an offence may abscond and may not respond to summons, the police officer has the authority to seize the license and forward the same to the court for taking cognizance.
Facilities available to general public
  • Traffic Helpline on phone number 25844444 & 1095 (available round the clock) to lodge any traffic related complaint.
  • For any traffic related complaint/suggestion, E-mails can be sent to
  • The Facebook page of the Delhi Traffic Police is also used for education, and dissemination of real time information regarding traffic condition and status of prosecution.
  • Pre-postage paid traffic complaint card to lodge any traffic violation/ suggestion (these are available at all traffic assistance booths)
  • Dissemination of traffic information through SMS service for traffic diversions, traffic signal failures, congestion on any road, road accidents details, notice details, etc. on phone number 9811452220.
  • Dissemination of Traffic information is also done through the FM Band of Radio.


  • Deposition of fines for the notices of traffic violation in cash and through cheques/demand drafts can be made at:
      • Office of DCP Traffic/(HQ), Dev Prakash Shastri Marg, Behind PUSA, New Delhi.
      • Office of DCP Traffic/Northern Range at Rajpur Road, Delhi.
      • Police Station R.K. Puram, Sector-12, New Delhi.
      • Office of DCP Traffic/Southern Range, Sadiq Nagar, New Delhi.
      • Office of ACP Traffic/North-West, P.S. Keshav Puram, New Delhi.
      • Office of DCP Traffic/Eastern Range, P.S. Shakarpur, Delhi.
      • Traffic Training Park, Punjabi Bagh, New Delhi.
  • Pre-paid Taxi/TSR service available at 19 centres at Railway Stations, Airports, ISBTs and important markets/commercial areas.

Five Traffic Training Parks for information/education related to Traffic Rules & Regulations. Entry is free for all.

  • Traffic Training Park, Punjabi Bagh
  • Traffic Training Park, Pragati Maidan
  • Traffic Training Park, Bal Bhawan.
  • Traffic Training Park, Roshanara Bagh.
  • Traffic Training Park, Baba Kharak Singh Marg.
SPECIAL BRANCH      (Telephone No. 23230698/23236047)

          Besides collection of intelligence, Deputy Commissioner of Police, Special Branch having office at Delhi Police Bhawan, Asaf Ali Road, is also responsible for following assignments:-

  • Verification of character and antecedents.
  • Registration of Pak Nationals.
  • Status of Passport Verification.

          Android Mobile application has been launched & implemented to facilitate road users regarding traffic situation, alerts, lodging complaints of faulty signals & refusal etc. by Taxi/TSR drivers, fare calculator etc.  In addition, the existing traffic website was also upgraded to make it more user friendly & informative.

POLICE CONTROL ROOM      (Telephone No. 23490251, 100)

          The Police Control Room of Delhi Police has a fleet of 800 PCR Vans stationed all over the capital besides 122 motorcycles.  Any person in distress requiring police assistance can contact the Police Control Room on telephone No.100.  The MPVs provide help round the clock to women/girls who are found stranded.   PCR Vans reach places of occurrence in urban areas within 10 minutes and in rural areas in 20 minutes.  Delhi Police also has a round the clock HELP LINE for women at Telephone Nos. 23317004, 23490130 & 1091.  Similarly, there are dedicated help lines for senior citizens, students and people from North East States at telephone Nos. 1091, 1291 and 1093 available round the clock.  People desirous of passing information relating to crime and criminals can use helpline 1090 and if required the identity of the caller is kept confidential.  Call is passed to concerned agency for taking action.

TOURIST POLICE   (Telephone No. 23490251, 100)

          To help tourists, Tourist Police has been set up in Delhi Police on 06.08.2004 and MPVs have been deployed at 10 important places/locations i.e. IGI Airport, New Delhi Railway Station, Hazrat Nizamuddin Railway Station, Rajghat, Red Fort, Qutub Minar, Palika Bazar, Janpath, India Gate and Paharganj (Railway Station side).

AMBULANCE POLICE (Tel. No. 23490251, 100)

          A Scheme called ‘Central Ambulance Service’ is in operation in Delhi since 1975.  To provide Ambulance services to the victims of road accident, 8 ambulances have been deployed at the following locations:-

  • Krishna Manan Marg
  • India Gate
  • Moti Bagh
  • Dhaula Kuan
  • Subhash Park/Jama Masjid
  • Ashram  Chowk
  • Khanpur Radio Station
  • Sunehri Masjid


PCR Vans to help stranded women

          PCR Vans assisting women returning home late at night either by offering to escort them or by arranging suitable transport.

Help to Accident Victims by citizens

          Any person who brings an accident victim to a hospital or a nursing home for medical aid shall not be subjected to any harassment by Police.  Such persons shall be allowed to leave the hospital without questioning.  In special cases such persons are also rewarded suitably.

VIGILANCE   (Tel. No. 1064 & 23210011)     (e-mail:

          For complaints against police officers indulging in acts of corruption, negligence and malpractices, one can approach Deputy Commissioner of Police, Vigilance Branch, stationed at Delhi Police Bhawan, Asaf Ali Road, New Delhi.  There is round the clock Flying Squad of the Vigilance Branch, which can be contacted at telephone No. 23213355 if urgent and immediate action is required.


          Special Police Unit for Women & Children (SPUWC) is the central agency co-ordinating Crime Women Cell in the eleven districts of Delhi Police which deal with women related crimes like dowry deaths, harassment on account of dowry demand etc. It is headed by an officer of the rank of Joint Commissioner of Police and assisted by Addl./Deputy Commissioner of Police, SPUWC, having its office at Nanakpura, South Moti Bagh, New Delhi with telephone No. 011-26883769.  SPUWC and the eleven Crime Women Cells in the districts also provide counseling facility to the women victims and also entertain cases relating to obscene posters and pictures. The Unit has a Women Police Mobile Team for round the clock response to deserving women helpline cases.  A Police Station namely PS Crime Women Cell, has also started at its premises inNanakpura, where cases (women related) u/s Indian  Penal Code are got registered.

Women Safety:  our responsibility and our concern

Delhi Police is committed to make the city a safe place for women. Delhi Police recognizing the special needs of women in the wake of increasing gender crimes has taken several steps to ensure women safety. Various steps taken by Delhi Police for safety and security of women in Delhi are available on the website

          Special Police Unit for Women & Children presently functioning from Nanakpura, South Moti Bagh, New Delhi-110021, is also the Nodal Agency on Juvenile issues under the overall supervision of Addl./Dy.0Commissioner of Police as per mandate under Juvenile Justice (Care & Protection) Act, 2000. The responsibilities of the unit include liasoning and coordinating with stake holders, monitoring various writ petitions relating to juvenile, dissemination of awareness at Police Station level with the help of NGOs and Law Experts, monitoring cases/complaints dealt with in Districts relating to children on day to day basis, collecting information on Children in Need of Care & Protection (CNCP) & Juvenile in Conflict with Law (JICL) from all Districts/Units of Delhi Police, monitoring work of Special Juvenile Police Units (SJPUs), Juvenile Welfare Officers (JWOs), of District/Units as well as maintaining Web-site  on juveniles, organizing training programme on Juvenile Justice System for Juvenile Welfare Officers as well as Police Officers of Delhi Police.


          A Special Cell to address policing issues pertaining to the persons hailing from North-Eastern part of the country has been set up with its office at Nanakpura, Delhi. A DCP level officer preferably from North-Eastern region supervise the Cell. The officer works in close coordination with the concerned district ADdl. CsP/DCsP and the Chief Coordinator for North East to redress policing issue affecting North-Eastern residents.

          A special Help-line (1093) for attending/accepting distress calls from the people of North Eastern Region has also been set up.


          A Complaint Monitoring and Tracking System has been set-up in all the Districts/Units of Delhi Police.  Complainants can check the status of their complaint between 10.00 AM to 5.00 PM on any working day from any of Complaint Cells of the Districts/Units.  A Single Window Complaint Enquiry Cell has also been set up at Ist. Floor, Police Headquarters.

SCHEME FOR SENIOR CITIZENS                             23490000/4336, 23490233
 (                                                             Toll Free No. 1291

          The Senior Citizens’ Security Cells (SCSC) are functioning at PHQ and in all the 11 districts, contact elderly persons living alone through telephones almost everyday for their safety and renders other assistance. Senior citizens living alone or with spouse and living with family but remain alone for a long period during daytime are registered by Delhi Police.  They can also register themselves by contacting on telephone numbers 23490233, 23490010 Extn. No. 4336, Helpline No. 1291, through Delhi Police website or through SHO/ACP/DCP office of their area.  Registered senior citizens are visited and also contacted  telephonically by the PHQ as well as local police staff.  Complaints of senior citizens are dealt on priority basis. Security audit of senior citizens is also done by the local police.  Special helpline number 1291 has been introduced to handle the distress calls from Senior Citizens exclusively.


Delhi Police has taken the following anti-terrorist measures to combat terrorism:
Eyes and Ears Scheme: - Delhi Police has launched a scheme captioned ‘Public As Eyes and Ears of the Police’ with special emphasis to sensitize all the stake holders such as Rehri Patriwalas, Chowkidars, guards, vendors, parking attendants TSR drivers, residents/traders welfare associations etc. to keep a watch and look for suspicious persons and share the information with local police immediately.  Regular meetings are held by all the officers to sensitize and motivate them.

Tenant verification:  In order to detect any terrorist or any person with a dubious character taking shelter in Delhi as a tenant, Delhi Police carries out regular tenant verification.  The owners of the house are required to inform local police whenever they keep a tenant.  Special drives are conducted for verification of tenants.

Servant verification: In order to detect any terrorist or dubious characters taking shelter as servants in any house or establishment, Resident Welfare Associations, Trader Associations are briefed in meetings regularly and by pamphlets/advertisements public in general is advised to get their servants verified at the time of employing them.  Servant verification drives are also carried out regularly.

Public awareness about preventive measures:  Pamphlets to create public awareness about preventive measures to be adopted against terrorism aredistributed and slide shows screened at cinema halls regularly. Meetings with RWAs and Market Welfare Associations are held regularly where residents and shopkeepers are sensitized about security measures.  Similarly regular meetings are held with Thana Level Committees and District Level Committees and the members are sensitized about the security measures.


The Thana Level/District Level Committees are constituted by the order of Hon’ble Lieutenant Governor of Delhi.  Each Thana Level Committee is headed by the area Member of Legislative Assembly who represents the major parts of the jurisdiction of the Police Station and other MLAs, Members of MCD/NDMC/Cantonment Board having jurisdiction of Police Station concerned, SDM, ACP, SHO of the area are the members.  It also includes representatives from Residential Welfare Association, Trade/Industry Associations (if any), Educational Institutions, Women’s Organizations, and representatives of Students and Labour.  The meeting of the Thana Level Committee is to be held once in two months.

The District Level Committee is headed by the Member of Parliament, and the Members of the Legislative Assembly of the District, Deputy Commissioner of concerned District and Chairman of MCD Zonal Committee are its members. It also includes representatives from Residential Welfare Association including J.J. Clusters Trade/Industry Associations (if any), Educational Institutions, Women’s Organizations, and representatives of Students and Labour. The Deputy Commissioner of Police is its convenor and the meeting of the Committee is to be held once in three months.



Special Community Policing Scheme ‘YUVA’ has been launched keeping in mind the problems of young adults. YUVA aims to wean away young adults and underprivileged children who, for want of proper education and sports facilities, tend to take to crime.  Delhi Police has also established an institutionalized framework called Delhi Police Yuva Foundation, DPYF under Society Registration Act to oversee the implementation of the scheme. DPYF shall take initiatives like organizing sports activities, painting workshops, vocational training etc. to channelize the energy of young adults and underprivileged children. The foundation would facilitate in identifying such areas in the jurisdiction of Police Stations wherein such initiatives are necessary and feasible for implementation and create infrastructure and logistics with the help of willing NGOs, Corporate Houses and social volunteers to achieve its objectives. 

A bank Current Account No. 32825160108 has been opened with State Bank of India, I.P. Estate Branch in the name of Delhi Police Yuva Foundation.  Funds donated under this scheme has been exempted from income tax u/s 80G(5)(vi) of income tax act 1961.

Jan Sampark       

A recently introduced pro-active measure for public cooperation is the concept of JAN SAMPARK, wherein senior officers of Delhi Police go to their respective areas on a pre-scheduled time and date and hear public grievances at neutral venues like auditoriums, school-halls, public parks etc.  This is bound to lead to speedier solutions to people’s problems/grievances. 

Aapka Update

A new initiative has been taken by Delhi Police to inform the complainants about progress of their complaints/cases on the preference mode of communication via SMS, phone calls, post, personal visit etc.  You can also visit the Police Station and get an update every Saturday between  4 PM to 6 PM. 

  •     Inform the local police about persons living in the area without any regular means or livelihood and living a lavish life or persons involved in any type of nefarious activities.
  •      To inform the local police about any suspicious activities which could adversely affect their safety and security.
  • The particulars of the domestic help and the tenants must be sent to the local police for verification.
  •      To observe traffic rules, follow the lane system and cooperate with the Traffic Police for smooth mobility and for avoiding inconvenience to others.
  •      Do not touch or lift any suspicious object; inform the PCR.
  •      Adopt various home security and vehicle safety measures advised by the local police to prevent thefts and other crimes.
  •     Assist the local police in all possible manners for prevention and detection of crime and to maintain law and order.




  • Install sturdy doors with magic eye, door chain & autolock.  If possible, keep a pet dog.
  • Look through the magic eye before opening the door.
  • Connect your house to the neighbours with an alarm bell.
  • Ensure police verification of your domestic help/driver/watchman/ tenant.
  • Take the services of only those plumbers/electricians/carpenters/ labourers who are known or recommended by RWA.
  • Keep important telephone numbers handy.
  • Always go out in a group for morning and evening walk.
  • Inform your nearest PCR van or policeman and neighbours if you spot a suspicious person around your residence.
  • Leave a light on while going out.
  • Keep in touch with the beat officer.
  • Don’t open the door to strangers/ unidentified persons.
  • Don’t allow kabari, courier service employees, hawkers etc. inside the house.
  • Don’t let plumber, carpenter, electrician and other service provider any access without keeping an eye on them.
  • Don’t allow, without verifying, old contacts/employees/servants who are visiting you after a long gap.
  • Don’t keep servants who are unverified or unverifiable.
  • Don’t discuss important family/property issues in front of strangers/servants.
  • Don’t allow servants to have access to your cupboards, safes etc.
  • Don’t ignore suspicious incidents/ persons; inform the police.
  • Don’t leave valuable unattended/ unprotected at home.
  • Don’t make any ostentatious display of cash and jewellery before strangers /servants.




It is

It causes

  • Violation of Hon’ble Supreme Court Directions.
  • Punishable if use of loudspeaker is done without police permission between 6.00 AM to 10.00 PM.
  • Prohibited in Silence Zones.
  • Punishable under the Environment (Protection Act,


1986) and imprisonment could be up to 5 Years or a fine of Rs. One Lakh or both.

  • Offence under Delhi Police Act. DJ & other equipments liable to be seized.


  • Health hazard for the sick.
  • Distraction to students.
  • Stress for children/infirm.
  • Disturbance to those resting.
  • Discomfort for pets.
  • Disrespect to the community.





  • Stick to your lane.
  • Avoid road rage.
  • Use zebra crossing, subway and foot over-bridge for crossing the road.
  • Use public transport instead of using personal vehicles.
  • Avoid confrontation with fellow motorist over traffic violations.
  • Keep cool while driving.
  • Always obey traffic rules.
  • Always wear ISI marked helmet while driving two wheeler.
  • Always wear seat belt before starting your car for your own safety.
  • Park your vehicle at authorized parking lots & sites only.
  • Slow down while approaching roundabouts, road crossing, speed breakers etc.
  • Don’t over speed.
  • Don’t drive recklessly.
  • Don’t jump red lights.
  • Don’t overtake from the wrong side.
  • Don’t use pressure horns.
  • Don’t mix drinking & driving.
  • Don’t indulge in zig-zag driving, wrong overtaking, improper lane changing
  • No parking on road.  Road are meant for movement of traffic and not for parking.
  • Don’t use mobile phone while driving.
  • Don’t allow minors to drive. Minor driver and owner of vehicle are liable for prosecution.

Be Safe.  Let others be safe

  • GPS SYSTEMHelps in quickly tracing your car by tracking its movements.
  • DOOR LOCKS:  Visible inside door lock buttons- smooth and tapered.
  • STEERING WHEEL LOCK: Prevents steering wheel from turning.  Its high visibility deters thieves.


  • IGNITION CUT-OFFA key-operated or hidden manual switch that interrupts power supply from battery to ignition.


  • FUEL CUT-OFF: Integrated into the fuel line, prevents the flow of fuel.  Only a special key deactivates the cut-off.
  • IGNITION COLUMN GUARDProvides protection to the ignition system.  Fits around steering column and over ignition starting system.
  • PADLOCK WITH CHAIN:  An effective way to secure vehicle, if left unattended overnight.
  • MOTORCYCLE WHEEL LOCK: A simple lock that easily fits on the front wheel of a motorcycle & prevents wheel movement.




In case you  suspect something:  Call 100 or 1090 at once and give as many detail as possible about the suspicious person, object or the vehicle and keep an eye on these  while giving information to the police.

YOU      CAN       HELP

If you are a car dealer
  • Satisfy yourself about the antecedents of both parties, particularly the buyer, before finalizing the deal and more so if the buyer is from outside Delhi.
  • Insist on their identification documents; photocopies of which should be retained by you.
  • Be careful while organizing a deal particularly involving Ambassador Cars and Motorcycles as they are most likely to be used by terrorists.

If you are a landlord or a property dealer

  • Do not let out your premises without satisfying yourself about the antecedents of the tenant.


If you own a Guest House, Lodge or a Hotel

  • Insist on Identification documents before booking a room for the guest.
  • Call 100 or report to the nearest police station about any suspicious guest.

Report to the Police on Tel. No.100
  • Suspicious and unclaimed objects like Hand Bags, Packets etc.
  • Suspicious person in your vicinity

Rehriwalas, Patriwalas, Motor Vehicle Parking Attendants, TSR/Taxi Drivers, Chowkidars, Barbers, RWAs/MTAs are our EYES & EARS – Inform us about any suspicious activity of a person or suspicious article and prevent crime & terrorism. The identity of the informer is kept secret.




  • Carry huge amounts of cash publicly when alone, on foot or in a two wheeler.
  • Follow the same route and timings while going to the bank.
  • Discuss cash or money transaction/carriage with strangers.
  • Get distracted by acts of cheats, who pretend as if your money has fallen on the floor, inside or outside your bank.
  • Keep information about cash including, transportation, movement etc. confidential.
  • Use your own transport to carry cash.
  • If possible, travel with your security guard or an employee.
  • Keep the doors of your car locked while driving.
  • Carry mobile phone for seeking timely help.
  • Be alert while proceeding to or doing business in the bank, particularly on heavy transaction days.
  • Keep an eye for any suspicious movement or stranger (on foot, two-wheelers etc.) in your vicinity.
  • Inform police promptly about any such happening.
Cheque/Credit Card/Electronic Transactions are better options than to carry huge cash

  • Create a strong password using alphanumeric characters and don’t share it with anyone.  Change the password regularly.
  • Use some latest security features to protect your computer.
  • Don’t respond to spam mails.
  • Avoid storing personal, sensitive and financial information on Computers.
  • Don’t allow anyone to use your bank account for unlawful receipt/withdrawal of money.
  • Don’t deposit/give any money for such e-mails.
  • Don’t get trapped by misleading e-mail.


  • Check authenticity of any offer through search on the internet and by asking the concerned company/institution.
  • Check RBI guidelines on money related matters.
  • See that your Credit Card is used in front of your eyes.  Check your Credit Card statement regularly.  Ask your bank to give mobile alert on any transaction made through your Credit Card.
  • Use only secured server for financial transactions i.e. https.
  • Maintain anti virus/ firewall on your computer.
  • Don’t respond to an e-mail which contains claims of having won prize, lottery etc.

Don’t respond to an email or SMS which claims

  • Huge funds being deposited/transferred to your account
  • A lottery won or a cash prize from a competition in which you never participated
  • A job abroad or a part time job on commission basis
  • A ‘WILL’ made for you by a foreign based, unidentified person

Don’t send money or provide your user-name/password to unknown persons/destination


Steps to be taken by House Owner
  • Always check the details of the person who has introduced/referred the servant to you.
  • Ask for the name, address and telephone number of servant’s relatives and previous place of work.
  • Obtain two references before employing a servant.
  • Keep photograph & finger prints of your servant.
  • Keep an eye on the visitors of your servant.
  • Contact your Beat Constable or Police Station for servant verification.
  • Download the servant verification form from website:


Steps to be taken by House Owner

  • Always check the antecedents of the person who intend to give on rent your property.
  • Before you rent your property be careful and ensure the bonafides of the tenant and verify their particulars.
  • Contact your Beat Constable or Police Station for tenant verification.
  • Owners of any house/property in specified areas of Delhi should furnish particulars of the tenant(s) to the area SHO/Police Station as per orders issued u/s 144 Cr.P.C.  Any person who intends to take accommodation on rent as well as property dealers offering such accommodation have to inform in writing in this regard to the area SHO/Police Station.
  • Download the tenant verification form from website:


Now, instant medical aid for accident victims need not wait for Police questions

  • Saving accident victims is now really easy
  • Free of interrogation and complicated procedures …
  • You can now bring an accident victim to the hospital and leave immediately with or without revealing your identity
  • Medical aid to the victim will begin instantly and need not wait for police questions
  • The priority is the victim; his safety; his welfare
  • So now save a life readily. It is free of harassment


There are clear instructions from the Hon’ble Supreme Court that doctors in government or private hospitals must promptly attend to the accident victims without waiting for the police to arrive


If you are a Rickshaw/Cart Puller, Taxi/Auto Driver, Fruit Vendor, Telephone Booth/Cyber Café Operator etc.

  • Remain alert and vigilant about surroundings especially where you vehicle or rickshaw is parked
  • Check your taxi/auto/rickshaw, including under-carriage and ensure that a passenger does not leave behind any bag or article
  • Pay special attention at Railway Stations and bus stands.  Report suspicious person or object
  • Maintain record of customers at Telephone Booths/Cyber Cafes


Call us on 1090


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